Income Insurance Australia :: Contact Us

Contact Income Insurance Australia

income-insurance.com.au

How can we help you today?

Whether you’d like to explore Income Insurance Australia options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Income Insurance Australia experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Life Insurance Articles

Income Protection Insurance: Balancing Cost with Adequate Coverage
Income Protection Insurance: Balancing Cost with Adequate Coverage
Income protection insurance is a critical safety net for anyone who relies on a steady paycheck to meet their financial obligations and maintain their lifestyle. It offers a replacement income if you are unable to work due to illness or injury, ensuring that your financial responsibilities can be met even when you're not at your earning best. In today's fast-paced world, income protection has become an essential consideration for the modern working individual. - read more
Understanding Income Protection Insurance: A Comprehensive Guide for Australians
Understanding Income Protection Insurance: A Comprehensive Guide for Australians
Income protection insurance is an essential component of financial security for Australians, designed to provide a safety net by replacing a portion of your income if you're unable to work due to illness or injury. Despite its critical role in safeguarding livelihoods, it's often overlooked in personal financial planning. - read more
Income Insurance: The Safety Net for Your Financial Goals in Australia
Income Insurance: The Safety Net for Your Financial Goals in Australia
Financial security is pivotal for anyone striving to meet their life goals, be it owning a home, educating children, or ensuring a comfortable retirement. In Australia, where uncertainties can disrupt our best laid-out financial plans, having a safety net in place is essential. Income insurance offers just that—protection against the unforeseen events that could impact your income earning abilities. - read more
Preparing for the Unexpected: Why Income Protection is Essential for Financial Security
Preparing for the Unexpected: Why Income Protection is Essential for Financial Security
Life's unpredictability can often bring unforeseen challenges, particularly when it comes to our finances. One day you might be climbing the career ladder, the next you could find yourself unable to work due to illness or injury. This is where income protection insurance steps in, serving as a financial safety net that ensures you can continue to meet your living expenses, even when the unexpected happens. - read more
How to Determine the Right Income Protection Coverage for Your Needs
How to Determine the Right Income Protection Coverage for Your Needs
Income protection insurance is a type of coverage designed to replace a portion of your income if you're unable to work due to illness or injury. - read more

Insurance News

AFCA Rules in Favour of Restaurant in Arson Insurance Dispute
AFCA Rules in Favour of Restaurant in Arson Insurance Dispute
27 Oct 2025: Paige Estritori
In a recent decision, the Australian Financial Complaints Authority (AFCA) has directed an insurer to honour an arson claim, despite the restaurant's director failing to disclose his criminal history during the policy's inception. This ruling underscores the complexities surrounding disclosure obligations and the importance of clear communication between insurers, brokers, and policyholders. - read more
IAG's Profit Surge and the Impending Rise in Insurance Premiums
IAG's Profit Surge and the Impending Rise in Insurance Premiums
27 Oct 2025: Paige Estritori
Insurance Australia Group (IAG), a leading insurer in the country, has reported a significant 91% increase in net profit for the first half of the financial year, amounting to $778 million. This substantial growth is attributed largely to favourable weather conditions during the period. However, despite this profit surge, IAG's CEO, Nick Hawkins, has indicated that insurance premiums are expected to continue rising, albeit at a slower pace. - read more
Rising Insurance Costs Pose Challenges for NSW Restaurant Owners
Rising Insurance Costs Pose Challenges for NSW Restaurant Owners
27 Oct 2025: Paige Estritori
Recent findings from a survey conducted by Business NSW have highlighted a growing concern among businesses in New South Wales regarding escalating insurance premiums. The survey revealed that 64% of respondents are not fully insured against catastrophic events, and nearly 80% have experienced double-digit rate increases over the past year. Alarmingly, one in three businesses reported premium hikes exceeding 30%. - read more
Netstrata's Insurance Practices Raise Industry Concerns
Netstrata's Insurance Practices Raise Industry Concerns
26 Oct 2025: Paige Estritori
Recent revelations have cast a spotlight on Netstrata, a prominent strata management firm in Australia, for imposing insurance brokerage fees significantly higher than industry norms. This development has ignited a broader discussion about the need for transparency and reform within the strata management sector. - read more
PICA Group Highlights Potential Risks to Strata Industry Viability
PICA Group Highlights Potential Risks to Strata Industry Viability
26 Oct 2025: Paige Estritori
Bobby Lehane, CEO of PICA Group, has issued a cautionary statement regarding the future of the strata management sector in Australia. He emphasized that eliminating insurance commissions could pose a significant threat to the industry's viability, drawing parallels to the challenges faced by the aged care sector. - read more

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