Income Insurance :: News
SHARE

Share this news item!

Acenda Secures Four Key Wins at Life Insurance Excellence Awards

Acenda Secures Four Key Wins at Life Insurance Excellence Awards

Acenda Secures Four Key Wins at Life Insurance Excellence Awards?w=400
In a triumphant moment for Australian life insurer Acenda, the company secured top honours in four of the ten categories at the Australian Life Underwriting and Claims Association (ALUCA) Life Insurance Excellence Awards.
Formerly known as MLC Life Insurance, Acenda emerged as a finalist in nine categories, ultimately winning the Leadership Award, Claims Team Award, Customer Service Team Award, and Partnership Impact Team Award.

Mary Magallanes, Acenda's General Manager of Claims Management, was distinguished with the Leadership Award for her remarkable contributions to life insurance and her dedication to customer-centric innovation. Under her leadership, Acenda's claims process, known as TPD Express, received the Claims Team Award for the third consecutive year, noted for its ability to expedite eligible claims and decrease the overall claim settlement timeframe by 84%.

The company's KickStart program emerged victorious with the Customer Service Team Award. This program is lauded for delivering customised support and rehabilitation plans to customers within 24 hours after receiving a referral, significantly aiding in the recovery from illness or injury.

Andrew Beevors, Acenda's Chief Claims and Transformation Officer, reflected on the win, stating that the awards showcase the comprehensive value chain of life insurance—from leadership and underwriting to claims. He emphasized the company's unwavering commitment to placing the customer at the centre of all operations.

Additionally, the Partnership Impact Team Award recognised Acenda's collaboration with EQ Pathology. This partnership has streamlined life insurance processes by introducing digital questionnaires that provide necessary medical information seamlessly, marking an industry-first initiative.

Jane Murray, Acenda's Chief Operating Officer, commended the team's efforts, saying the awards acknowledge their commitment to prioritizing customer needs. "I congratulate all of our people for what they continue to do to put customers first," she remarked.

These accomplishments underscore Acenda's ongoing endeavour to innovate and enhance customer service, setting a benchmark in the Australian life insurance industry.

Published:Monday, 16th Jun 2025
Source: Paige Estritori

Share this news item:

Insurance News

AFCA Upholds Insurance Fraud Ruling Over Disputed Possum Accident AFCA Upholds Insurance Fraud Ruling Over Disputed Possum Accident
26 Jun 2025: Paige Estritori

A motorist's claim that he crashed into a tree to avoid a possum has been denied by the Australian Financial Complaints Authority (AFCA), which supported the insurer's fraud decision. The incident involved the driver crashing his Jeep—insured for over $20,000—on a dimly-lit street, purportedly avoiding the rain-soaked motorway en route to the store. - read more
Code Watchdog Criticises Insurer for Misleading Rejection Letters Code Watchdog Criticises Insurer for Misleading Rejection Letters
24 Jun 2025: Paige Estritori

The Life Code Compliance Committee has recently reprimanded a life insurance provider for issuing misleading rejection letters to policy applicants. These letters were deemed 'ambiguous and contradictory' and failed to clearly inform applicants of their review options after being denied coverage. - read more
Insurer Ordered to Pay Full Claim for Confusing Patio Coverage Insurer Ordered to Pay Full Claim for Confusing Patio Coverage
23 Jun 2025: Paige Estritori

A recent ruling mandates that an insurer must fully honor a storm-related claim due to ambiguous policy wording regarding items in open areas. The Australian Financial Complaints Authority (AFCA) determined that the insurer's restriction on coverage for items in a patio area was unfounded, as the policy's phrasing was not clear. - read more
Australia Sees Dramatic Drop in Catastrophe Losses Australia Sees Dramatic Drop in Catastrophe Losses
23 Jun 2025: Paige Estritori

Last year saw Australia's insured catastrophe losses plummet to just $500 million, marking the lowest level since 2004, according to Aon's latest Climate and Catastrophe Insight report. Notably, the Insurance Council of Australia reported no disasters for the year, a situation not seen since 1982. This comes in stark contrast to 2023, when disaster-related insured losses soared to over $3.6 billion. - read more
Half a Million Australian Homes at Risk of Becoming Uninsurable, Climate Agency Reports Half a Million Australian Homes at Risk of Becoming Uninsurable, Climate Agency Reports
21 Jun 2025: Paige Estritori

The Climate Change Authority has released a concerning report highlighting that, without immediate intervention, extreme natural hazards could cost Australians approximately $8.7 billion annually by 2050. The report urges the federal government to spearhead a comprehensive and well-coordinated national adaptation agenda to mitigate these risks. - read more



Life Insurance Articles

Income Insurance: Common Misunderstandings that Could Cost You Income Insurance: Common Misunderstandings that Could Cost You
When life throws unexpected challenges your way, income insurance can be a financial lifesaver. Essentially, it's a policy designed to replace a portion of your income if you're unable to work due to illness or injury. Imagine not having to worry about bills piling up while you focus on recovery. That's the peace of mind income insurance aims to provide. - read more
Income Protection Insurance: A Must-Have for Australian Adults Income Protection Insurance: A Must-Have for Australian Adults
Insurance is a crucial component of financial planning. While many Australians understand the importance of life insurance, there's another vital type of coverage that often gets overlooked: income protection insurance. - read more
Understanding the Process: A Beginner's Guide to Income Insurance Claims Understanding the Process: A Beginner's Guide to Income Insurance Claims
Income insurance, an often-overlooked component of financial security, is gaining traction among Australia's burgeoning self-employed population. In an economy where traditional employment is no longer the sole path to success, this form of insurance has become a cornerstone for proactive financial planning. Touted as a safety net, it ensures that personal livelihoods and business operations remain secure in the face of adversity. - read more
Preparing for the Unexpected: Why Income Protection is Essential for Financial Security Preparing for the Unexpected: Why Income Protection is Essential for Financial Security
Life's unpredictability can often bring unforeseen challenges, particularly when it comes to our finances. One day you might be climbing the career ladder, the next you could find yourself unable to work due to illness or injury. This is where income protection insurance steps in, serving as a financial safety net that ensures you can continue to meet your living expenses, even when the unexpected happens. - read more
How Pre-Existing Conditions Affect Your Income Protection Insurance Options How Pre-Existing Conditions Affect Your Income Protection Insurance Options
Income protection insurance is a type of insurance policy designed to provide you with a continuous flow of income in case you are unable to work due to illness or injury. It's a safety net that helps ensure you can maintain your standard of living, even when unforeseen health issues arise. - read more
Income Protection Insurance vs. Total Permanent Disability: What’s the Difference? Income Protection Insurance vs. Total Permanent Disability: What’s the Difference?
When life throws unexpected challenges your way, being financially prepared can make all the difference. This is where Income Protection Insurance and Total Permanent Disability (TPD) Insurance come into play. These two types of insurance provide a crucial safety net, ensuring that you and your family remain financially stable even when you're unable to work due to illness or injury. - read more
Income Insurance: Common Misunderstandings that Could Cost You Income Insurance: Common Misunderstandings that Could Cost You
When life throws unexpected challenges your way, income insurance can be a financial lifesaver. Essentially, it's a policy designed to replace a portion of your income if you're unable to work due to illness or injury. Imagine not having to worry about bills piling up while you focus on recovery. That's the peace of mind income insurance aims to provide. - read more
The Role of Rehabilitation Benefits in Income Protection Insurance The Role of Rehabilitation Benefits in Income Protection Insurance
When the unexpected strikes, such as an illness or injury hindering our ability to earn a living, the financial repercussions can be devastating. This is where income protection insurance becomes a pivotal part of our financial safety net, ensuring a stream of income during challenging times. - read more
Income Protection vs. Life Insurance: Why You Need Both Income Protection vs. Life Insurance: Why You Need Both
Insurance plays a crucial role in safeguarding our financial future. It serves as a safety net, ensuring that we can manage unexpected events without severely impacting our financial stability. For Australian adults, having the right types of insurance coverage is essential for peace of mind and financial security. - read more
Navigating Pre-existing Conditions in Income Protection Insurance Navigating Pre-existing Conditions in Income Protection Insurance
Income protection insurance is a safety net that many Australians rely on to secure their financial future in the event of illness or injury preventing them from working. It's a type of policy that provides a replacement income if you are unable to earn your regular income due to a health-related absence from the workplace. - read more

Start Here !
disability protection
Apply now for your free Insurance assessment and price comparisons!

Start Here

Monthly Income Benefit:
Postcode: